Returns & Exchanges
Melez Tea has a mission of providing exceptional customer service for each order. If, for any reason, you are not completely satisfied with your order, please return or exchange any items in new and unused condition with original packaging within 30 days of purchase. Please note that items purchased through special promotions or sales are not eligible for returns or exchange. .
Return of full-priced items with the original purchase receipt can be exchanged or refunded back to the original tender of credit card or debit card. If the original form of tender has been lost or stolen, we will issue a check for the full amount of the return from our headquarters and mail it out to you.
Orders should be returned to:
Melez Tea Headquarters
ATTN: Returns Dept.
Nisbetiye Mah. Aytar Cad. Dilek Apt 28/9
We currently accept PayPal, Credit Card/Cash Payment at the Door, Visa, Mastercard, Discover and American Express. The information is encrypted and secure, you may also give this information via telephone.
Shipping Rates & Policies
Typically, orders placed by 12:00pm will be shipped the next business day. Please allow 3-5 business days (not including weekends or holidays) for your order to arrive within Turkey.
FREE ground shipping for orders over TRY180 applies to orders shipping to one address within Turkey. For orders with multiple ship-to addresses, a shipping fee of TRY6 will be applied per shipping address.
Refer to the following chart for all Melez Tea shipping options and associated rates:
| Method of Shipping
|| Delivery Destination
|| Delivery Time (estimated)
||3-5 business days
Under TRY 180: TRY 6
TRY 180 & Over: FREE
||1-2 business days