FAQ
How Should I Store My Tea?
To preserve the quality of your tea, we recommend storing it in a cool, dry place, away from sunlight, in an airtight container. We also recommend keeping your tea away from highly aromatic products like coffee or spices, as tea absorbs other aromas very easily.
Why Aren't All the Boxes Completely Full?
To keep packaging and pricing simple for our customers, our boxes are a standard 50g. However, since each tea has different contents and appearance, some teas — like white tea with its large leaves — will look full, while others, like Jasmine Pearl tea with its tightly rolled leaves, may not look full. Our general recommendation is to use 2 grams of tea per cup. Our packs contain 25 grams, 50 grams, or 75 grams of tea.
Where Can I Buy Melez Tea?
There are many stockists across Turkey. You can find Melez Tea products at select locations such as Carrefour Gurme, Eataly, and Trendyol. You can also visit our website or one of our own stores for our full collection.
Does Melez Have Retail Locations?
Yes, we have three stores: Melez Tea inside Mudo Giz 2000 Plaza in Maslak, Melez Zorlu Center on the ground floor next to Nespresso in Zorlu Center, and Melez Nişantaşı at Vali Konağı Caddesi No:90. You can purchase our products at all three locations, and you're welcome to sit and enjoy your tea there as well. Our full product collection is also available for purchase online through our website.
Do You Ship Internationally?
For international orders, please write to us at info@meleztea.com.
Does Tea Go Bad?
We always indicate a best-before date, but tea generally doesn't spoil or go bad — it simply loses freshness over time.
What Are the Tea Bags Made Of?
Our tea bags are made from recyclable, biodegradable muslin fabric, which allows the tea leaves to unfurl and release their full flavor potential. We don't use glue, staples, or metal in our tea bags — they contain only cotton string and a printed paper tag.
Our pyramid tea bags are made from polylactic acid (PLA), a plant-based material, and are OK Compost certified. This means the product is compostable in industrial composting facilities.
What Is Natural Flavoring and Why Is It Used in Some Blends?
Natural flavorings are concentrated liquid extracts made from natural ingredients. We use them in some blends to complement dried fruits and create a more pronounced flavor — tastes that can't be achieved through infusion alone.
Can I Return My Tea?
If you feel that the quality of any of our products falls short of your expectations, please contact us at info@meleztea.com within 30 days of purchase, and we'll be happy to help. Your statutory 14-day right of withdrawal also applies.
How Do You Ship Your Products?
Your products are shipped via Yurtiçi Kargo. Orders are generally handed over to the courier within 1-2 days of being received, and typically arrive within 4-5 business days. Delays may occur due to courier processes or force majeure. Under applicable regulations, delivery will take no more than 30 days in any case; if delivery doesn't occur within that period, you retain the right to cancel the contract and request a refund of your payment with statutory interest.
Can I Cancel or Change My Order?
Orders are processed quickly so they can reach you as soon as possible. As a result, we may not be able to change the shipping or billing address once an order has begun processing. However, your statutory right of withdrawal remains in place: you may submit a withdrawal request via info@meleztea.com, without stating any reason, at any point between placing the order and delivery, or within 14 days of delivery.
How Can I Speak with Customer Service?
You can reach us at (212) 229 29 69 or via email at info@meleztea.com. Customer service hours are Monday-Saturday, 9:00 AM to 6:00 PM.
How Can I Track My Shipment?
Once your order is complete, we'll send you a tracking number confirming your shipment. You can track your package using this number on Yurtiçi Kargo's website.
Can I Sell Melez Tea at My Spa, Restaurant, Shop, Hotel, or Café?
We do have a wholesale program. Please email us detailed information about your business at info@meleztea.com, and we'll get back to you as soon as possible.
Does Melez Tea Offer Corporate Gifting?
Yes, we do — we have ready-made and custom solutions available. Email us at info@meleztea.com to get started, and we'll send you our corporate gift catalog.