This Preliminary Information Form has been prepared to inform the consumer identified below (the “Buyer”), before entering into a distance sales agreement with ASLANOBA Yatırım, Gıda San. ve Tic. A.Ş. (the “Seller”) through www.meleztea.com, in accordance with Turkish Law No. 6502 on Consumer Protection and the Turkish Regulation on Distance Contracts.

By confirming the order, the Buyer acknowledges that they will be required to pay the total order amount and any additional costs clearly disclosed before the order is confirmed.

1. SELLER INFORMATION

Information	Details
Legal name	ASLANOBA Yatırım, Gıda San. ve Tic. A.Ş.
Registered address	Levazım Mah. Koru Sok. Zorlu Center No: 2, D Lobi T/2/246, Beşiktaş / İstanbul
Telephone	+90 212 229 29 69
MERSİS No.	0632038158300021
Email	info@meleztea.com
Website	www.meleztea.com
Return address	İbrahim Karaoğlanoğlu Cad. Gülendam Sok. No: 6/A, Seyrantepe, 34418 Kağıthane / İstanbul

2. BUYER AND ORDER INFORMATION

Information	Details
Order number	{{order_number}}
Order date	{{order_date}}
Full name	{{buyer_full_name}}
Delivery address	{{delivery_address}}
Billing address	{{billing_address}}
Telephone	{{buyer_telephone}}
Email	{{buyer_email}}
Person receiving the delivery	{{delivery_recipient}}

3. PRODUCTS, PRICE AND PAYMENT

The essential characteristics, quantity, unit price including taxes and subtotal of the products included in the order are set out below. The descriptions displayed on the relevant product pages and the order summary form an integral part of this Preliminary Information Form.

Product	Essential characteristics / variant	Quantity	Unit price including VAT	Subtotal including VAT
{{product_name}}	{{product_characteristics}}	{{quantity}}	{{unit_price}}	{{subtotal}}

Payment information	Amount / method
Product total	{{product_total}}
Discount	{{discount_amount}}
Delivery charge	{{delivery_charge}}
Other expressly accepted charges	{{other_charges}}
Total including VAT	{{order_total}}
Payment method	{{payment_method}}
Instalments / payment plan	{{payment_plan}}

No additional charge will be collected without the Buyer’s express consent. For instalment payments, the relevant bank’s terms and the applicable credit-card agreement remain valid.

4. DELIVERY

The order will be delivered within the estimated period stated in the order confirmation and, in all cases, within the maximum period prescribed by law. Unless a different period has been expressly agreed, the product will be dispatched within no more than 30 days. A longer period may be agreed for products prepared according to the Buyer’s request or personal requirements.

Delivery information	Details
Estimated delivery period	3-4 working days
Delivery method / carrier	Yurtiçi Kargo
Delivery charge	180TL

The Seller is responsible for any loss of or damage to the product until it is delivered to the Buyer or to a third party designated by the Buyer.

If the Buyer or the designated recipient is not available at the delivery address, the carrier’s delivery and redelivery procedures will apply. Reasonable additional redelivery charges disclosed in advance may be charged to the Buyer; the Buyer’s statutory rights remain unaffected.

If performance of the order becomes impossible, the Seller will notify the Buyer within three days of becoming aware of the impossibility and will refund all amounts collected, including delivery charges, no later than 14 days after the notification. A product being out of stock does not, by itself, constitute impossibility of performance.

5. RIGHT OF WITHDRAWAL

The Buyer may withdraw from the agreement within 14 days of receiving the product, without providing a reason and without incurring a penalty. The Buyer may also exercise the right of withdrawal between the date on which the agreement is concluded and the date on which the product is delivered.

The withdrawal notice must be sent to the Seller before the 14-day period expires, using one of the following methods:

Email: info@meleztea.com
Post / courier: İbrahim Karaoğlanoğlu Cad. Gülendam Sok. No: 6/A, Seyrantepe, 34418 Kağıthane / İstanbul
The online withdrawal form, where one is made available on the website

A withdrawal notice made by telephone is not sufficient. The Buyer is responsible for proving that the notice was submitted within the applicable period.

The Buyer must send the product back to the Seller within 14 days of submitting the withdrawal notice.

Return information	Details
Carrier designated by the Seller for returns	Yurtiçi Kargo
Return address	İbrahim Karaoğlanoğlu Cad. Gülendam Sok. No: 6/A, Seyrantepe, 34418 Kağıthane / İstanbul

When the Buyer sends the product using the carrier identified above, the Buyer will not be charged for the return. If no return carrier has been identified in the preliminary information, the Buyer may send the product back using any carrier without being charged for the return. If the Buyer chooses a different carrier, the provisions of the applicable legislation will apply.

The Seller will refund all payments covered by the right of withdrawal within the period prescribed by law, using a payment method compatible with the method originally used by the Buyer and without imposing any cost on the Buyer:

If the product is handed to the carrier designated by the Seller, the 14-day refund period begins on the date it is handed to that carrier;
If a different carrier is used, the period begins when the product reaches the Seller;
If the Buyer withdraws before the product has been delivered, the period begins when the withdrawal notice reaches the Seller.

The Seller will refund the standard delivery charge. The provisions of the applicable legislation will apply to additional costs resulting from the Buyer’s choice of a more expensive delivery method than the standard method offered.

The Buyer will not be liable for changes to the product resulting from handling it only to the extent reasonably necessary to establish its nature, characteristics and functioning, in accordance with its instructions for use. The Buyer may be liable for any reduction in value caused by handling that goes beyond such ordinary examination.

6. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The exceptions prescribed by applicable legislation remain valid. In particular, the right of withdrawal may not apply to:

Products prepared to the Buyer’s specifications or clearly personalised for the Buyer’s personal requirements;
Products that are liable to deteriorate or expire rapidly;
Sealed products that have been unsealed after delivery and are not suitable for return for health-protection or hygiene reasons;
Products that, after delivery, become inseparably mixed with other items due to their nature.

A product whose protective seal has been opened may be excluded from the right of withdrawal only where its return would be unsuitable for health or hygiene reasons. Opening food packaging does not, by itself, automatically remove the right of withdrawal for every product. Any exception to the right of withdrawal does not affect the Buyer’s statutory rights in relation to defective products.

7. COMPLAINTS AND DISPUTE RESOLUTION

The Buyer may submit questions and complaints by emailing info@meleztea.com or calling +90 212 229 29 69.

For consumer disputes falling within the monetary limit applicable on the date of the application, the Buyer may apply to the Consumer Arbitration Committee located where the Buyer resides or where the consumer transaction took place. For disputes exceeding that monetary limit, an application may be made to the competent Consumer Court, subject to any mandatory pre-litigation mediation requirements.

8. CONFIRMATION OF PRELIMINARY INFORMATION

The Buyer confirms that, before placing the order, they were informed about the essential characteristics of the products; the Seller’s identity and contact details; the total price including taxes; delivery and additional charges; payment terms; the right of withdrawal; exceptions to that right; and the available legal remedies. The Buyer further confirms that they have read, understood and electronically accepted this Preliminary Information Form.

DISTANCE SALES AGREEMENT

1. PARTIES

1.1. Seller

Information	Details
Legal name	ASLANOBA Yatırım, Gıda San. ve Tic. A.Ş.
Registered address	Levazım Mah. Koru Sok. Zorlu Center No: 2, D Lobi T/2/246, Beşiktaş / İstanbul
Telephone	+90 212 229 29 69
MERSİS No.	0632038158300021
Email	info@meleztea.com
Website	www.meleztea.com
Return address	İbrahim Karaoğlanoğlu Cad. Gülendam Sok. No: 6/A, Seyrantepe, 34418 Kağıthane / İstanbul

1.2. Buyer

Information	Details
Full name	{{buyer_full_name}}
Delivery address	{{delivery_address}}
Billing address	{{billing_address}}
Telephone	{{buyer_telephone}}
Email	{{buyer_email}}

The Seller and the Buyer are referred to together as the “Parties” and individually as a “Party.”

2. SUBJECT AND LEGAL BASIS OF THE AGREEMENT

This agreement governs the sale and delivery of the products ordered electronically by the Buyer through the Seller’s website, www.meleztea.com, together with the Parties’ respective rights and obligations.

This agreement is governed by Turkish Law No. 6502 on Consumer Protection, the Turkish Regulation on Distance Contracts and other applicable legislation. The Preliminary Information Form and the order summary form integral parts of this agreement.

3. ORDER AND PAYMENT INFORMATION

Information	Details
Order number	{{order_number}}
Order date	{{order_date}}
Person receiving the delivery	{{delivery_recipient}}
Estimated delivery period	{{estimated_delivery_period}}
Delivery method	{{delivery_method}}

Product	Essential characteristics / variant	Quantity	Unit price including VAT	Subtotal including VAT
{{product_name}}	{{product_characteristics}}	{{quantity}}	{{unit_price}}	{{subtotal}}

Payment information	Amount / method
Product total	{{product_total}}
Discount	{{discount_amount}}
Delivery charge	{{delivery_charge}}
Other expressly accepted charges	{{other_charges}}
Total including VAT	{{order_total}}
Payment method	{{payment_method}}
Instalments / payment plan	{{payment_plan}}

By confirming the order, the Buyer becomes obligated to pay the order total and any other costs disclosed in advance. The Seller may not collect additional charges without the Buyer’s express consent.

4. CONCLUSION OF THE AGREEMENT

The agreement is concluded when the Buyer reads and electronically accepts the Preliminary Information Form and places the order that creates an obligation to pay. The Seller will confirm receipt of the order electronically and provide the Buyer with the agreement on a durable medium.

Processing of the order is subject to successful completion of the payment transaction. If the payment method is found to have been used without authorisation or unlawfully, the applicable legislation and the rules of the relevant payment service provider will apply.

5. DELIVERY AND PERFORMANCE

The Seller will dispatch the product within the estimated delivery period stated in the order confirmation and, unless another period has been expressly agreed, within no more than 30 days. A longer period may be agreed for products prepared according to the Buyer’s request or personal requirements.

The Seller bears the risk of loss or damage until the product is delivered to the Buyer or a third party designated by the Buyer.

If performance of the order becomes impossible, the Seller will notify the Buyer within three days of becoming aware of the impossibility. All amounts collected, including delivery charges, will be refunded no later than 14 days after the notification. A product being out of stock does not, by itself, constitute impossibility of performance.

6. RIGHT OF WITHDRAWAL AND RETURNS

The Buyer may withdraw from the agreement within 14 days of receiving the product, without providing a reason and without incurring a penalty. The Buyer may also exercise the right of withdrawal before the product is delivered.

The withdrawal notice may be submitted before the relevant period expires by emailing info@meleztea.com, sending a written notice to İbrahim Karaoğlanoğlu Cad. Gülendam Sok. No: 6/A, Seyrantepe, 34418 Kağıthane / İstanbul, or using the online withdrawal form where one is made available on the website. Notice by telephone is not sufficient.

The Buyer must send the product back within 14 days of submitting the withdrawal notice, using the following details:

Return information	Details
Return carrier	Yurtiçi Kargo
Return address	İbrahim Karaoğlanoğlu Cad. Gülendam Sok. No: 6/A, Seyrantepe, 34418 Kağıthane / İstanbul

When the Buyer sends the product using the carrier designated by the Seller, the Buyer will not be charged for the return. If no return carrier has been identified in the preliminary information, the Buyer may send the product back using any carrier without being charged for the return. If the Buyer chooses another carrier, the provisions of the applicable legislation will apply.

The Seller will refund all payments covered by the right of withdrawal within 14 days of the date prescribed by law, using a payment method compatible with the payment method originally used by the Buyer and without imposing any cost on the Buyer. The refund period begins:

When the product is handed to the carrier designated by the Seller, if that carrier is used;
When the product reaches the Seller, if a different carrier is used;
When the withdrawal notice reaches the Seller, if the Buyer withdraws before delivery.

The standard delivery charge is included in the refund. The provisions of the applicable legislation will apply to any additional costs resulting from the Buyer’s choice of a more expensive delivery method than the standard method offered.

The Buyer may handle the product only as reasonably necessary to establish its nature, characteristics and functioning. The Buyer may be liable for any reduction in value caused by handling that goes beyond such ordinary examination.

7. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal cannot be exercised in the circumstances prescribed by applicable legislation. These include, in particular:

Products prepared to the Buyer’s specifications or clearly personalised for the Buyer’s personal requirements;
Products that are liable to deteriorate or expire rapidly;
Sealed products that have been unsealed after delivery and are not suitable for return for health-protection or hygiene reasons;
Products that, after delivery, become inseparably mixed with other items due to their nature.

A product whose protective seal has been opened may be excluded from the right of withdrawal only where its return would be unsuitable for health or hygiene reasons. Opening food packaging does not, by itself, automatically remove the right of withdrawal for every product. The Buyer’s statutory rights relating to defective products remain valid in all circumstances.

8. DEFECTIVE PRODUCTS AND STATUTORY RIGHTS

If a product is defective, the Buyer may, subject to the conditions prescribed by law, choose one of the following remedies:

Withdraw from the agreement;
Request a reduction in the purchase price;
Request repair free of charge; or
Request replacement with a non-defective equivalent, where possible.

The absence of a damage report prepared by the carrier at the time of delivery does not automatically remove the Buyer’s statutory rights relating to a defective product. Inspecting the product within a reasonable time after delivery and notifying the Seller promptly of any issue will help expedite the assessment and resolution process.

9. PERSONAL DATA AND COMMERCIAL COMMUNICATIONS

The Seller processes the Buyer’s personal data in accordance with applicable personal-data protection legislation for the purposes of concluding and performing the order; processing payment; delivery and returns; providing customer service; accounting; and complying with legal obligations. Further information is provided in the Privacy Notice and Privacy Policy available on the website.

Receiving commercial electronic marketing communications is not a condition of placing an order. Where required, the Buyer’s separate consent will be obtained for marketing communications, and the Buyer may withdraw that consent at any time.

10. DISPUTE RESOLUTION AND GOVERNING LAW

This agreement is governed by Turkish law.

Any provision referring to the courts where the Seller has its registered office does not remove the Buyer’s choice of competent forum under consumer-protection legislation.

11. ENTRY INTO FORCE

Before confirming the order, the Buyer electronically confirms that they have read and accepted the Preliminary Information Form and this agreement. The agreement is concluded on {{order_date}}, when the Buyer confirms the order that creates an obligation to pay.

A copy of the agreement will be sent to the email address provided by the Buyer during checkout or supplied through another durable medium.

ANNEX — MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from the agreement.

To:
ASLANOBA Yatırım, Gıda San. ve Tic. A.Ş.
İbrahim Karaoğlanoğlu Cad. Gülendam Sok. No: 6/A, Seyrantepe, 34418 Kağıthane / İstanbul
Email: info@meleztea.com

I hereby give notice that I withdraw from the agreement for the sale of the following product or products:

Information	Details
Order number
Order date
Date the product was received
Product or products covered by the withdrawal
Consumer’s full name
Consumer’s address
Consumer’s email address
Date
Signature	Only if this form is submitted on paper

Sales Agreement